Fast, Reliable Delivery Australia-Wide

At OverBoard, we aim to get your order to you fast and hassle-free.

All orders placed before 1pm, Monday to Friday, are dispatched the same day with full tracking. We ship with trusted couriers to ensure your gear arrives safely and on time.

Scroll down for answers to common delivery questions and everything you need to know before you order.

FAQS

HOW QUICKLY WILL I RECEIVE MY ORDER & HOW MUCH DOES IT COST?

Cases & smaller items: $9.99
All other items: $19.99

Your order will be processed within 2 business days. OverBoard AU is closed on all Australian national public holidays and Victorian public holidays. No orders are processed on these days. Any additional closure dates will be displayed in the announcement bar at the top of our website.

Transit / Delivery Time

All orders are shipped from Melbourne. Delivery times vary depending on parcel size and destination:

Smaller parcels (via Australia Post):

  • Same state: 2–4 business days
  • Interstate: 3–6 business days

Larger parcels (via Direct Freight Express):

  • Metro areas (Adelaide, Brisbane, Canberra, Melbourne, Sydney): 1-2 business days
  • Metro areas (Darwin, Perth, Tasmanian): 4-5 business days
  • Regional areas: 2–7 business days

Total Timeframe: 2-9 business days after ordering.

Our delivery timeframes and guarantees are conservative estimates based on the dates provided by our courier partners and are accurate 99% of the time. However, unforeseen events beyond our control may occasionally cause delays.

HOW CAN I TRACK MY ORDER?

You’ll receive a tracking link by email as soon as your order has been shipped.

If you have an account with us, you can also track your order by logging in and selecting the relevant order number under your Order History summary.

If you need help locating your tracking information, feel free to contact us at support@over-board.com.au.

WHERE ARE ORDERS SHIPPED FROM?

All orders are shipped from our Australian warehouse facility, helping us provide fast dispatch and maintain the highest standards of quality across our product range.

Orders are sent from:
OSA Brands(not open to the public)
Unit 14/21 Yazaki Way
Carrum Downs
Victoria 3201
Australia

MY DELIVERY IS TAKING LONGER THAN EXPECTED—WHAT SHOULD I DO?

If your delivery is delayed, please check your tracking information for the latest updates. Occasionally, delays may occur due to courier issues or local disruptions.

If your order hasn't arrived within the estimated delivery timeframe, contact us at support@over-board.com.au and we’ll be happy to help.

I’M MISSING AN ITEM FROM MY ORDER—WHAT SHOULD I DO?

We’re sorry to hear that! Please double-check the packaging and your Order Confirmation to make sure the item wasn’t sent separately.

If the item is still missing, get in touch with us at support@over-board.com.au and we’ll resolve the issue as quickly as possible.

I’VE RECEIVED THE WRONG ITEM—WHAT SHOULD I DO?

We’re really sorry about that! If you’ve received the wrong item, please contact us at support@over-board.com.au with your order number and a photo of what you received.

We’ll get it sorted for you as quickly as possible.

MY TRACKING SAYS MY ORDER IS BEING RETURNED TO SENDER—WHAT SHOULD I DO?

If your tracking shows that your order is being returned to us, it may be due to an incomplete address or a missed delivery attempt.

Please contact us at support@over-board.com.au with your order number so we can investigate and arrange a redelivery or refund, depending on your preference.

MY ORDER HASN’T ARRIVED, BUT THE TRACKING SAYS IT’S BEEN DELIVERED—WHAT SHOULD I DO?

We’re sorry to hear that! If your tracking shows the order as delivered but you haven’t received it, please try the following:

  • Check with neighbours or household members in case it was accepted on your behalf.
  • Look around your property for safe places where it may have been left (e.g. porch, shed, bin area).
  • Review the tracking details for delivery notes or a photo from the courier.

If you still can’t locate the parcel, contact us at support@over-board.com.au and we’ll help resolve the issue as quickly as possible.

CAN I CHANGE MY SHIPPING ADDRESS AFTER CHECKOUT?

If your order hasn’t been dispatched yet, we may be able to update your shipping address. Please email us as soon as possible at support@over-board.com.au with your order number and the correct address.

Once an order has been shipped, we’re unable to change the delivery address. However, we’ll do our best to assist you with any available options.

DO YOU OFFER CLICK & COLLECT?

At this time, we do not offer a Click & Collect service.

All OverBoard orders are shipped directly to your chosen address, with fast delivery options available including next working day delivery.

WHAT COUNTRIES DO YOU SHIP TO?

Our Australian website currently ships to addresses within Australia only.

If you're shopping from outside Australia, please visit one of our international stores:

• United Kingdom – over-board.co.uk
• Canada – overboardcanada.ca
• Europe – overboard.eu
• Japan – overboard-japan.jp
• Singapore – overboard.sg
• United Arab Emirates – overboard.ae
• United States – over-board.com

Not sure which store is right for you? Email us at support@over-board.com.au and we'll be happy to help.