Help / FAQ

How do I make a purchase?
Buying OverBoard products couldn't be easier. Just browse through our product categories, select the appropriate style, size and colour of any items you wish to purchase and add them into your shopping basket. After you've finished making your selections, click on "Checkout" and you will be asked for a few details that we need to process the order.

How quickly will I receive an item I have purchased?

To make sure you get your order safely, all our products are sent first class by Express post or our chosen courier service and in some circumstance may require a signature.

The shipping fee is dependent on the country you are ordering from, and is broken down as follows:

Standard Delivery: 2-7 days

- Australian Domestic Orders - AUD $7.95
- International Orders - AUD $20.00

OverBoard uses the services of the Australia Post Express Delivery Service.

(Mon to Fri - no weekend deliveries)

For any orders over AUD$150 OverBoard will provide free standard delivery within Australia.

Any orders placed between Mon and Fri, before 2pm will be dispatched the same day, assuming the goods are in stock.

If the goods you order are “Out of Stock” we will notify you immediatley and confirm when the items will be available to be sent out, or any other options available.

What tax charges will I incur on my purchase?
All prices will include GST which is currently set at 10%.

Is it safe to puchase something through your website?
Security is extremely important to us here at OverBoard so we have numerous security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.Financial information such as credit card numbers and expiration dates are used only to take payment for the products you are purchasing. This information is submitted online directly to the secure payment gateway (supplied by eWay or PayPal.com) and is never seen or stored by OverBoard.

Our payment gateway providers operate under the following policies:

• Transaction security - All transaction information passed between the OverBoard website and the eWay / PayPal systems is encrypted using 256-bit SSL certificates. No card-holder information is ever passed unencrypted and any messages sent to OverBoard from eWay or PayPal are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the eWay or PayPal servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level commercially available). Before you even register or login to the site, the server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
  
  
• Encryption and Data Storage - Once on the eWay or PayPal systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
  
  
• Links to banks - eWay and PayPal have multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any card-holder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Privacy Policy - To view our privacy policy click here.

What types of payment do you accept?
You can use any of the types of payment method below on our website:

• Mastercard
• Visa, Visa Electron, Visa Delta
• Switch (UK only), Solo (UK Only)
• American Express
• Maestro
• PayPal

Alternatively you can pay over the telephone by calling 61(0)7-55937799 and speaking to a member of our friendly sales team who will assist you as best they can.

What is your returns policy?
You may return any uncustomised item within 7 days of receipt. Provided that the item is in it's original condition we'll be happy to give you a full refund.

Please ship the item to the following address:

OverBoard Products Ltd
PO Box 6789
Gold Coast Mail Centre
Qld 9726 Australia

Please note that for your protection, OverBoard recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

Terms & Conditions
To view our terms & conditions click here.

What do I do if my purchase arrives faulty or becomes faults over time?
If the item we have sent out is incorrect or defective, all UK customers should email Customer Services with full details at sales@over-board.com.au.

What do you mean by '100 per cent waterproof'?
We mean that no water will get in if you seal the bag according to the instructions, don't exceed the stringent conditions under which our bags are tested and keep it protected from getting snagged or pierced.

How tough are the materials?
Bloody tough. If in doubt ask the strong men who wept when putting them through the British Standards Testing programme. To be honest we didn't actually see them cry but like to believe they sobbed a little in a quiet corner.

What quality control is involved with your products?
The last thing we want is for our products to let anyone down. Our business depends on it and so do our own precious electronics - because we use them ourselves. That's why every production line and every batch is thoroughly tested not just in a lab, but out in the real world.

What guarantees and warranties come with the product?
First and foremost you get our no quibble 'have your money back in full if not entirely satisfied' guarantee providing the item is returned to us in mint, we can sell it to someone else, condition.

Second you have your statutory rights - and we'd never mess with those. Plus there is our own manufacturers 12 months warrantee against any defects in materials used or the way it was made.

What's the desiccant sachet for?
In humid climates or warm waters, the moisture sensitive desiccant sachet soaks up condensation and offers your electronics additional protection. The fact that it's included is just another sign that we care.